Maintenance & Support
Maintenance & Support
from €76,40
Ongoing monitoring, bug fixes, model retraining, platform updates, and performance optimization. Keeping your bot running at peak performance.
Ongoing monitoring, bug fixes, model retraining, platform updates, and performance optimization. Keeping your bot running at peak performance.
A chatbot is not a set-and-forget product. Languages evolve, products change, platforms update, and user expectations grow. Our maintenance service ensures your bot stays current, accurate, and effective month after month.
24/7 uptime monitoring with alerting. Monthly NLP retraining from conversation logs. Platform API updates as WhatsApp, Telegram, and other platforms release new features. Bug fixes within SLA (critical: 4h, major: 24h, minor: 72h). Performance optimization based on analytics insights.
We offer 3 SLA tiers: Standard (business hours, 24h response), Premium (extended hours, 8h response), and Enterprise (24/7, 4h response). All tiers include monthly retraining and quarterly performance reviews. From 76,40 EUR per month.
Online · Milano